Warranty Policy: Al-Rumaih Company is committed to providing high-quality products, and the warranty policy adopted in accordance with the regulations of the Saudi Ministry of Commerce is explained as follows:
First: Warranty period
- The products are subject to a manufacturer's warranty as described on the product page or purchase invoice.
- The warranty period begins from the date the customer receives the product .
Second: What is covered by the warranty
The warranty includes:
- Manufacturing defects.
- Any defect resulting from manufacturing or materials.
Third: What is not covered by the warranty
The warranty does not cover malfunctions caused by:
- Misuse or neglect.
- Incorrect installation or operation.
- Using an inappropriate electrical voltage.
- Breakage or damage caused by external factors.
- Modification or maintenance by an unauthorized party.
- Consuming consumable parts (if any).
- Batteries are consumable parts and the warranty only covers manufacturing defects .
- Fourth: The mechanism for benefiting from the warranty: The purchase invoice or warranty card must be presented when requesting the warranty.
In case of a manufacturing defect:
- The product will be repaired or replaced at the discretion of the company or agent.
- The warranty does not cover returns unless repair or replacement is impossible.
Fifth: Shipping costs
- The customer bears the shipping costs to the maintenance center.
- The store or agent bears the costs of return after repair or replacement if the manufacturing defect is proven.
Sixth: The relationship between the warranty and the return policy
- The warranty does not cover returns or exchanges during the warranty period (according to the exchange and return policy).
Seventh: Communication
To submit a guarantee request or inquiry:
- via customer service
- Or through the Contact Us page
Important Notice
Operating or installing equipment and devices after receipt nullifies the right of return, and only the warranty policy applies.
